Vaji Life FAQ —
All your answers, in one place

Only one Vaji life account is allowed per mobile number. Attempting to create multiple accounts will result in permanent suspension of all accounts and forfeiture of all balances.

Click the "Forgot Password" button on the login page. An OTP will be sent to your registered mobile number — use it to set a new password. The whole process takes just 2 minutes. If you run into any issues, contact On the login page or contact support.

Repeated incorrect password attempts may temporarily lock your account. Wait 30 minutes or use the OTP login method. For persistent issues, contact support via live chat — we'll resolve it promptly.

Your name and date of birth generally cannot be changed after registration, as they are used for KYC verification. However, your password and certain profile details can be updated from Settings. For special cases, please contact support.

📋 Details

KYC verification is required before making a withdrawal. Documents needed:

• Photos of both sides of your National ID (NID) or passport
• Selfie photo (with NID)
• Screenshot of the payment method (including bKash/Nagad number)

Once all documents are submitted to support, verification is completed within 24 hours.

You can find the self-exclusion or temporary break option in Settings. To permanently close your account, send an email to support. Make sure to withdraw any remaining balance before closing. View Responsible Gaming page।

Yes, you can stay logged in on your phone, tablet, and computer at the same time. However, if you notice a login from an unrecognized device, contact support immediately and change your password.

Minimum deposit: BDT 100. Maximum single deposit: BDT 50,000. Daily maximum limits may vary by payment method. VIP members are eligible for higher deposit limits.

Deposits via bKash, Nagad, and Rocket are typically Instantly (1–5 minutes) is credited to your account. Network issues may occasionally cause a delay of 15–30 minutes. If funds haven't arrived within 30 minutes, please contact support with your transaction ID.

📋 Details

Once KYC verification is complete, withdrawals are typically processed:

• Between 9:00 AM – 10:00 PM: 30 minutes to 2 hours
• After 10 PM: Processed the following morning
• Large amounts (BDT 10,000+): May take up to 24 hours due to additional verification

Minimum withdrawal: BDT 300. Maximum single withdrawal: BDT 50,000. Daily withdrawal limits vary by account tier. VIP members enjoy higher limits.

Vaji life does not charge any withdrawal fees. However, your payment provider (bKash/Nagad) may apply their own transaction fees — this is beyond our control. There are no fees on deposits either.

Deposits are generally non-refundable once processed. However, if a deposit fails to arrive due to a technical error, please contact support with the transaction ID — we'll investigate and resolve it.

Contact support right away — provide your transaction ID, time, and amount. We'll investigate as quickly as possible. However, if an incorrect number was entered on your end, recovery may not always be possible.

If your withdrawal has been pending for more than 2–4 hours during normal times, please contact support. During peak hours (8–11 PM), processing may take a bit longer. Pending transactions can also occur if your KYC verification is incomplete — make sure to complete verification first.

📋 Details

To withdraw a bonus, you need to wager a specified amount — this is the wagering requirement. The wagering requirement for the vaji life welcome bonus is just 10x।

Example: If you receive a BDT 1,000 bonus, you need to place BDT 10,000 in bets before you can withdraw the bonus.

To receive the welcome bonus, 7-day must be used within the specified period. Weekly reload bonuses must be used within 3 days. Any unused bonus will be automatically cancelled upon expiry.

A reload bonus is a bonus you receive on subsequent deposits. Vaji life offers reload bonuses for active members every week — typically between 20%–50%. Log in to your account to see the current offer.

Share your unique referral code with a friend. When they register using that code and make their first deposit, you'll receive BDT 200 Bonus Your friend will also receive an additional BDT 100.

A portion of your net weekly losses is returned to you as cashback. This is typically credited to your account every Monday for the previous week. The cashback rate varies by VIP tier.

Yes! Free spins are offered on select slots games through special promotions. Slots game page Check the current free spin offers. Winnings from free spins can generally be withdrawn subject to wagering requirements.

Common reasons for bonus cancellation include: expired bonus, use of multiple accounts, violation of bonus terms, or use on restricted games. Contact support for more details. View Terms & Conditions।

Yes. All games on vaji life are independently verified RNG (Random Number Generator) Every result is completely random — no manipulation whatsoever. Each game's RTP (Return to Player) rate is publicly displayed.

Try these steps first:

• Check your internet connection
• Refresh the page (F5)
• Clear your browser cache
• If you're using the app, uninstall and reinstall it
• Try a different browser or device

If you have any issues, please contact support.

In most cases, your game session is saved on the server. Once your internet connection is restored, you can reconnect and pick up where you left off. For live games, if a round was completed during the disconnection, the result will be recorded in the system.

Yes! Vaji life's Mobile App Available for both Android & iOS. All games are playable on the app — faster and more convenient than the website. Visit the App Download page।

RTP (Return to Player) is the average amount returned per BDT 100 wagered over the long term. Example: A 97% RTP means you get back an average of BDT 97. Slots typically have an RTP of 94%–98%. Keep in mind this is a long-term average — short-term results are random.

Log in to your account and On the Sports page Select an ongoing match — cricket, football, or others. Review the odds, set your stake, and confirm. Live odds update in real time.

On the Fish Games page Choose your preferred game and set your stake. Aim at fish on the screen and shoot. Larger fish earn more points, which can be converted into real money.

• 💬 Live Chat — fastest, available 24/7
• 📧 Email — [email protected] (response within 24 hours)

All support is provided entirely in Bengali.

Always vajilife.com Always check the URL. Vaji life will never ask for your password or OTP via SMS or phone call. Do not click on unknown links. If you notice anything suspicious, contact support immediately.

Change your password immediately and notify support. We'll monitor your account right away and temporarily suspend it if necessary. Check your login history — if you spot any unrecognized devices, let support know.

Go to Settings → Responsible Gaming to set deposit limits, session timers, and self-exclusion. For more details, Visit the Responsible Gaming page. You can also reach out to support for assistance.

As you keep playing, points accumulate automatically and VIP tiers unlock. Higher tiers come with faster withdrawals, increased cashback, and exclusive bonuses. View VIP Program details।

App page and download the Android (APK) or iOS version for your device. On Android, you may need to enable "Unknown Sources" before installing. Full installation instructions are available on the App page.